Each piece is custom-made to order, ensuring a unique and personalised product. As a result, we do not offer returns or exchanges once an order has been processed.

However, if you wish to cancel your order, refunds will be issued only if the cancellation request is made before the item has been shipped. Once your order has been dispatched, we are unable to provide refunds.

If you have any questions or concerns about your order, please contact us as soon as possible.